Delivery & Returns
Delivery within Switzerland & Liechtenstein
All orders within Switzerland and Liechtenstein are delivered within 2-4 working days* (or 10 working days if an article needs to be customized). Deliveries are done by Swiss Post (PostPac Priority) to the indicated address and cost CHF 10. Your order will be delivered between Monday and Friday.
Delivery within Europe
Unfortunately due to high costs in taxes and duties, we currently do not offer delivery outside of Switzerland and Liechtenstein.
If you fell in love with our dresses, you however have the option to visit our showroom in Zurich, try on your favourite styles and take them home with you right away. Please contact us beforehand via e-mail to firstname.lastname@example.org or via phone +41 233 00 11 to organize all styles you would like to try on when visiting our showroom.
*We shall not be held liable for delays in delivery that are no fault of our own, e.g. delays resulting from our logistics partner or unexpected seizure by customs officials, etc. In cases of this kind, you are not entitled to withdraw from the purchase agreement or to claim compensation for damages.
Returns within Switzerland & Liechtenstein
All articles bought at piqyourdress can be returned free of charge within 14 days of delivery. All items must be in mint condition i.e., have not been worn, altered or washed and all tags have to be attached. The items must be standard and cannot be customized in any way.
Please refer to our delivery note to see how you need to proceed if you would like to make a return. Please be aware that it may take up to 14 days for us to process your return and refund after we have received it.
It is unfortunately not possible to exchange a product directly. If you would like to exchange an article (e.g. you prefer a different color or size), you will need to place a new order and return the article, you would like to exchange.