for customers based in Germany and Austria
In the event that you are a consumer within the meaning of § 13 BGB, i.e. you make the pur-chase for purposes that can predominantly be attributed neither to your commercial nor to your independent professional activity, you have a right of withdrawal in accordance with the following provisions.
Right of revocation
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must contact us piq GmbH, Binzstrasse 29, 8045 Zurich, Switzerland, e-mail: [email protected], telephone: +41 (0)43 233 00 11, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, how-ever, is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed other-wise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us or to in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
Sample revocation form
If you wish to revoke the contract, please fill out and return this form.
Scherrer Logistik, c/o piqyourdress, Augartenstraße 27, 6890 Lustenau, Austria, e-mail: [email protected]
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of consumer(s):
Signature of consumer(s) (only in case of paper communication):
(*) Delete where not applicable.
End of the revocation policy
No right of revocation/ deviations
The right of revocation does not apply to the delivery of goods that are not prefabricat-ed and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consum-er, to the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.